Shipping & Returns

Shipping

Music World’s shipping policies and rates are for Canada only, via Canada Post Expedited Parcel.  Music World ships primarily to Canada.  There are some brands that we do ship internationally.  Please call us toll free at 1-888-839-5060 for more details. 

Shipping Rates are calculated by order value and excludes taxes.  Shipping is charged at $14.95 plus 5% of the purchase order value for shipping insurance.  Taxes are extra and charged after shipping costs are determined.

Shipping rates are estimates and subject to adjustment by Music World Academy Ltd. 

Shipping rates may require additional Freight charges due to your location and/or the product size/weight.  You will be notified of any additional costs prior to processing and shipping.  At that time you can choose to accept the additional shipping or cancel the order.

All items purchased from Music World Academy Ltd. are made persuant to a shipping contract.  This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

Processing

We try to ensure that in-stock orders are processed within 48 hours of the order being placed, but some circumstances may prevent this (ie. Stat Holidays).  We ship all orders as soon as possible. 

Here are the in-transit times provided by Canada Post.  Please note that all delivery times listed are measured in business days, meaning Monday to Friday and that they are in-transit times, not delivery times from when you place the order.

  • 1 to 3 business days for Ontario/Quebec
  • 2 to 6 business days for Western Canada
  • 4 to 6 business days for Atlantic Canada (Maritime Provinces)
  • Up to 13 business days for Northwest Territories, Yukon, Nunavut and other Remote Centres identified by Canada Post

Music World is not responsible for delays resulting from circumstances or causes beyond our reasonable control.  If you want faster delivery, please call us at 1-888-839-5060 to arrange for shipping.  Please note that there may be additional shipping costs for alternative shipping arrangements.

Backorders

At the checkout screen, you will be notified if we may be running low of stock on a certain product.  You can proceed through the checkout and we will confirm by email on which items are backordered, if any.  If items on your order are not in-stock, you will have a three option at this point:  1) Music World can ship the items in stock first and then ship the backordered items when they are available; 2) Music World can wait until all stock is available to ship; or 3) Music World can cancel your order or cancel the backordered items.  We reserve the right to charge an additional shipping charge for the backordered items.  You will be notified by email of the expected shipping costs.

Damages and Loss

Title to the product and the risk of loss will pass from Music World to customer on delivery to the carrier.  Music World supplies Shipping Insurance against shipping damage or loss.  The shipping cost you pay includes the cost of Shipping Insurance.  If you are required to make a claim for this insurance coverage please call us at 1-888-839-5060.

You must notify Music World within 15 days from when you receive your purchase if you believe any part of your purchase is missing, wrong or damaged.

Returns

Returns will only be accepted within 15 days from when you receive your purchase.  All returns are subject to a minimum 25% restocking fee.  The freight charge will be deducted from your refund on top of the restocking fee.  Returns must include all original packaging, manuals and warranty cards.  Also, the customer must supply a copy of the original invoice.  All returns will be inspected for wear or abuse and additional charges may apply.  Returns after 15 days from the date of receipt will not be accepted.

Music World will not accept returns on special orders/non-stocks, discontinued or clearance items, software, books, cd’s or dvd’s, clothing, opened or used strings, internal earphones, harmonicas, tubes, drum heads, or sticks.

Before you attempt to return the product, we must be contacted.  Email us or phone us at 1-888-839-5060 to receive a Return Authorization Number.   We will arrange to have Purolator pick up the package.  The freight charge will be deducted from your refund on top of the restocking fee.  Returns sent to us without a Return Authorization Number will not be accepted.

Send your return to:

Music World Academy Ltd.
443 Simpson Street
Thunder Bay, Ontario
P7C 3J3
Canada
807-623-8821

Music World Academy Ltd. reserves the right to amend this policy at our discretion.

Warranty

All brand new items come with a manufacturers’ warranty which are the responsibility of the manufacturers of such products.  Music World will act solely as an intermediary between you and the manufacturers as needed.  If the product needs warranty repair covered by the manufacturer, contact Music World at 1-888-839-5060 or support@musicworldacademy.com and we will guide you through the process.  Any shipping costs related to a warranty repair issue are the responsibility of the customer.

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